Shop Policies
Processing time:
Some items are ready to ship but others are made to order so processing time may vary. Please allow 5-10 business days for your order to processed and fulfilled. There may be times when orders may be processed sooner. Please reach out if you have any questions.
Shipping:
Shipments are generally sent on Mondays and Wednesdays in order to limit time in transit. Please contact wildlyurbanco@gmail.com and include your order number if you would like your order shipped sooner or if you need your order held to be delivered at a later date.
Most packages are shipped via USPS First Class mail depending on package weight.
If you would like your package to be insured, please select and pay for "Priority Mail"
I am not responsible for wrong addresses, lost or missing packages. If your package shows that it was delivered but you have not received it, please check with your neighbors, roommate, etc. I will not resend your order for free. You will need to reorder.
Returns and Exchanges:
Returns and exchanges are generally not accepted. Please contact me within one day of delivery if there is an issue with your order that you've received and we can work together to resolve.